Customer Service
Hotels - Customer Service
From experience we know that customers can have many questions when they make a reservation. From these questions we have created a comprehensive list of the important frequently asked questions (FAQ) and their answers. Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.
To receive assistance for a hotel reservation already made, please refer to contacts listed in your confirmation email. Alternatively you can send an email to customer@traveleurope.it
Flights - Customer Service
Email: Customer Service
| Contact Number | Available from | Voice responder | Opening hours |
|---|---|---|---|
| 0899 140 870 (1) | France | French | Mon - Fri, 8 - 20 (Paris time) Sat - Sun, 9 - 18 (Paris time) |
| 0900 3102262 (2) | Germany | German | Mon - Fri, 9 - 18 (Berlin time) |
| 0900 440606 (3) | Austria | German | Mon - Fri, 9 - 18 (Wien time) |
| 0900 888 108 (4) | Switzerland | Italian German French |
Italian: Mon - Sun, 24h/24 German: Mon - Fri, 9 - 18 (Rome time) French: Mon - Fri, 8 - 20 / Sat - Sun, 9 - 18 (Rome time) |
| 0044207100674 (5) | Great Britain Northern Ireland |
English | Mon - Sun, 8 - 24 (London time) |
| 902044267 (6) | Spain | Spanish | Mon - Fri, 9 - 18 (Madrid time) |
| 89 20 40 (7) | Italy | Italian | Mon - Sun, 24h/24 (Rome time) |
| 0019176282152 (8) | USA | English | Mon - Fri, 9 - 18 (New York time) |
| 19007890149 (9) | Canada | English | Mon - Fri, 9 - 18 (Montreal time) |
| +380443611656 (10) | Russia | Russian | Mon - Fri, 10-19 (Moscow time) |
| +380443611656 (11) | Ucraine | Russian | Mon - Fri, 9 - 18 (Kiev time) |
| +39 0423 402040 (12) | Worldwide | English Italian French German Spanish |
English: Mon - Sun, 8 - 24 (London time) German, Spanish: Mon - Fri, 9 - 18 (Rome time) Italian: Mon - Sun, 24h/24 French: Mon - Fri, 8 - 20 / Sat - Sun, 9 - 18 (Rome time) |
Call costs from landlines:
(1) € 1,349 for the connection + 0,34 €/min VAT incl.
(2) 0,41 €/min VAT incl. Minimum cost from mobile: 1,49 €/min
(3) 1,55 €/min VAT incl.
(4) FRs 2.- for the connection + FRs 2.- per minute VAT incl., from landline
(5) National landline number, costs depend on the provider
(6) 8,50 cents/min with a connection charge of € 0.11 (also from mobile), VAT included
(7) € 0,36 for the connection + 1,80 €/min VAT incl.
(8) National landline number, costs depend on the provider
(9) 1,49 CAD/min VAT incl.
(10) Ukrainian national landline number, costs depend on the provider
(11) National landline number, costs depend on the provider
(12) 6 €/call VAT incl. with credit card (only Mastercard and Visa cards accepted)
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